Welcome to Vinnie’s Fresh Pasta Factory ! You are reviewing these Terms because you have purchased, or are considering purchasing the goods provided on our website. These Terms are important and affect your rights and the rights of VFPF*, so please read them carefully before placing your order with us. If you are using the website on behalf of any person or entity, you represent and warrant that you are authorized to accept these Terms on such person’s behalf and that such person or entity agrees to be responsible to us if you or such person or entity violates these Terms. VFPF has no obligation to investigate the authorization or source of any such access or use of the site.
You agree that by using this Site and placing any orders, you are at least 18 years of age, or visiting under the supervision of a parent or guardian. You also agree to be bound by these Terms and all of the terms incorporated herein by reference. If you do not agree to these Terms, you may not access or use the site or order our products made available through this site.
VFPF reserves the right to change or modify these Terms at any time and in our sole discretion. We encourage you to review these terms frequently to ensure that you understand the terms and conditions that apply.
By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your purchase. If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled.
All orders are processed at the highest level of security using the Squarespace platform.
All prices are shown in Canadian Dollars and applicable taxes and other charges, if any, are additional. We reserve the right to adjust the prices as we may determine in our sole discretion, at any time and without notice.
All of our products are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order, to discontinue offering certain products and to substitute products without prior notice.
Delivery services are currently ONLY available within the City of Toronto, and in a specific radius (Check the Map). VFPF reserves the right to cancel any orders that are outside the outlined delivery zones. Full refunds will be credited and customer will be notified in advance.
By placing an order with VFPS you agree to pay any shipping and handling charges shown at the time you make a purchase and acknowledge that orders UNDER $29 are subject to a $10 delivery fee. No delivery charges apply for orders OVER $29. Delivery days are SUNDAYs and WEDNESDAYs respectively and exclusively.
All orders are delivered by our own delivery drivers. The day and time with of the delivery is confirmed in advance before the order is sent out. Upon receiving the order, you are responsible for inspecting all Products for any damage or other issues (Refer to Return & Refund policy). To maintain the quality and integrity of the products, we recommend that you immediately refrigerate all perishable products upon delivery and follow the instructions on refrigeration and food safety.
Most orders are normally processed and delivered within 48 hours. Please note that a small number of orders might require extra time due to availability and quality control. If you order an item that is not available or possible to produce, we will attempt to contact you immediately and arrange for an alternative product or a refund.
Delivery only includes parts of the City of Toronto; namely North York, Toronto and East York. VFPS reserves the right to cancel/deny orders that are not in these areas. Full refund will be issued.
In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your order in a timely manner is not feasible, we will cancel your delivery and issue you a credit or refund of the purchase price.
VFPF reserves the rights to increase, decrease, add or eliminate shipping and handling charges from time to time, but will provide notice of the charges applicable to you before you make your purchase.
RETURN & REFUND POLICY :
Fresh pasta/perishable products may NOT be returned.
Refunds/Credits will solely be awarded in the rare case where the original packaging is damaged or where the weight is no as labeled. In the exception that a customer would like a refund for the item where the mentioned issues have occurred/ been encountered, we require a notice within 24 hours and may require the return or photographic documentation of any product that you are dissatisfied with before we provide you a refund, replacement, or Credit.
In such cases, the order/s must be returned in their original packaging, should have not been used, and the digital receipt or proof of purchase must be present. VFPF has the right to refuse a refund if the above conditions are not met.
PRODUCT RIGHT :
All the products are trademarks of Vinnie's Fresh Pasta Factory and cannot be re-labled, re-packaged or re-sold. You are not permitted to resell or otherwise use the Products for commercial purposes.
YOU ARE SOLELY RESPONSIBLE FOR, AND ASSUME ALL RISKS RELATED TO, THE PROPER AND SAFE WASHING, HANDLING, PREPARATION, STORAGE, COOKING, USE AND CONSUMPTION OF THE PRODUCTS YOU RECEIVE FROM US. YOU ARE ALSO SOLELY RESPONSIBLE FOR KNOWING ABOUT ANY FOOD ALLERGIES YOU MAY HAVE AND VERIFYING THE PRODUCTS AND THEIR CONTENTS BEFORE HANDLING, PREPARING, USING OR CONSUMING SUCH PRODUCTS.
We reserve the right to change any and all Content and to modify, suspend or stop providing access to the Sites (or any features or functionality of the Sites) and the Products at any time without notice and without obligation or liability to you.
* Vinnie’s Fresh Pasta Factory